sample projects
projects |
Since 1996, Linda Lin and Butternut Design have provided a wide variety of consulting services. Some examples of projects we have been involved with:
process analysis and redesign |
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Recommended improvements in claims processing for a 2-million member health insurer. Eliminated significant processing lags, improved customer response time, and reduced daily backlog by 90%. |
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Streamlined the employee setup and exit process for a 400-employee financial services firm. Launched a paperless system with electronic approvals, tracking, and service level standards, reducing handoffs by 65%. |
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Revamped the monthly reporting process at a healthcare network with over 450,000 providers. Revised process and systems replaced |
training design and delivery |
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Managed training development and delivery for a 1200-person non-profit in conjunction with rollout of a Y2K-compliant accounting, financial, and business management system. |
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Created three e-Learning modules utilizing Flash and Real audio clips. |
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Led communications workshops featuring videotaped feedback and roleplays for a top-tier consulting firm. |
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Developed and delivered custom FrontPage training for a multi-national manufacturer, addressing client-specific templates and processes; developed user handouts. |
management reporting and quantitative analysis |
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Developed an Access database for a local electric company to match up to 12,000 calls per hour under extreme storm conditions to 400,000 customer records, generating action reports for repair staff. |
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In a classroom environment, redesigned and implemented an Access survey tracking system in 6 hours. |
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Developed reports using a client's proprietary database and accounting system. |
database development and programming |
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A Macintosh FileMaker Pro database that imports data from the SABRE travel system and exports a text file formatted for import into the organization's enterprise database system. |
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Parsed and decoded several pre-existing FoxPro and Excel databases in support of an SAP Conversion. |
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Created Crystal Reports with SQL Server and Oracle database backends for an enterprise storage resource management. |
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Customized a proprietary Lotus Notes database and provided conversion training for a North Shore-based manufacturer. |
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Created an Excel spreadsheet and template system that imports employee expense reports, validates entries, and prepares a file for upload into the organization's accounting system. |
web development and multimedia communications |
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Designed a dynamic and eCommerce-enabled website for the Women's Business Center. |
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Designed and launched web presences for The Daymark Group LLC, Eos Consulting, Jonath & DiMeo , and Richard Dana Associates. |
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Designed and maintain Golden Web Award-winning websites for the Rachel Bailit, Actress, the Bedford Neighbors' Club and for the Bedford Farmers' Market. |
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In two days, designed, developed content, and implemented a 27-page intranet web site with 30 downloads to provide training and systems information in conjunction with a training effort. |
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Technical Writing: Wrote a 200-page user manual and reference for a Macintosh-compatible clone manufacturer. |
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